Customer Testimonials
I want to start off by saying Paul Santi did an excellent job helping my wife and I with purchasing a 2020 ram 1500! I drove over an hour after finding the vehicle online and it couldn’t have gone any smoother than it did! From the moment we walked into the door the Chevy team was extremely friendly and was greeted by Paul right away. I definitely recommend anybody looking for a vehicle to visit this location and if you a want a dealership that is going to treat you like family this is the place to go no matter your ... Read More Google - Jun 11, 2025
Paul Santi was great!
Erik was an awesome sales person to work with! He had all the answers to our many questions. Aaron did a great job being transparent with us throughout the process.
Cheri, Aaron, James and everybody were absolutely amazing. Great experience.
Thanks to Rheya, you helped us find the truck of our dreams. My husband, my kids, and I are very very happy with the new truck. You were very kind and a very good person. 100% recommended.
We bought an Equinox EV from Cheri! We are so happy with our deal and will come back here to make our Chevy purchases! I highly recommend her.
Working with Cheri was a great experience! We bought a Silverado ZR2 and the customer service was exceptional. I highly recommend this place!
Paul Santi was a dream to work with. I appreciate all he did for me.
Cheri is truly the best sales associate! I am 64 am have purchased many vehicles in my years. Let me ask you…how often do you REALLY get educated everything. Cheri actually did this for me and she did not even sell me the car! She also offered to do the same with my husband’s 2024 vehicle (Chevy Trax). She makes the call, registers you with on Star, steps up your app. I can now start my car from my phone and my key. Yes my other sales person said to call and register, as well as a few things the ... Read More Google - Jun 4, 2025
Paul and Cheri were great help in getting us our new Colorado
I loved this place and our dealer Paul. He was so kind with us. This was the best choice. I am very pleased with my choice as it meets all my expectations.Thank you so much!
Our sales person Rheya Hope was exceptional. She made us very comfortable. She's a great listener about our situation. We're seniors & had no notion of buying our last car at this time. Unfortunately we were in a hit & run accident, our car totaled. We were just shopping for a car & because of how easy it was to work with her we bought.
Just bought a new car at City Chevrolet of Grayslake and it was a great experience. Cheri was knowledgeable, friendly and helpful. It was a low-pressure environment, and they were transparent financial processes. James was also friendly and a pleasure to work with through the buying process. I will definitely come back.
My entire experience was great. Mike helped with the purchase of a new Traverse. He was super helpful and answered all my questions. Costa was also great and the entire transaction took less than 2 hours. I would highly recommend City to anyone looking to buy a new Chevrolet. Thanks to the entire team.
Just bought a new car at City Chevrolet of Grayslake and it was a great experience. Cheri was knowledgeable, friendly and helpful. It was a low-pressure environment, and they were transparent financial processes. James was also friendly and a pleasure to work with through the buying process. I will definitely come back. -Kelly Hauswirth
Paul was wonderful, very easy to work with!
I recently purchased my first car (Chevy Trailblazer) from City Chevrolet, and I couldn’t be happier with the purchase and experience thanks to Cheri! From the moment I walked in, she made the entire process smooth, stress-free, and actually enjoyable. She was incredibly knowledgeable, patient, and genuinely listened to what I was looking for.
Also have to give a shout out to James for being the most personable. It’s rare to come across someone who’s not just great at their job, but also genuinely connects with people and truly cares about the customer experience.
Overall amazing experience ... Read More Google - May 31, 2025
Cheri Ford gave us great customer service and was very welcoming. I had to come back due to a problem with the vehicle and she gave me great customer service and walked over with me to the service center. I highly recommend dealing with Mrs. Ford 🙂
Charged us 840 dollars for a 'prep fee' when the car had 3800 miles on it and was a year and a half old. All they did was an oil change, general inspection, and quick detail. Unfortunately my dad who cut the check has never worked in the car business and was too oblivious to realize that this is how they take advantage of people and paid it. Typical sleezeball dealership trying to make a buck. Not to mention they only gave us one key for the car
I will never be back. The communication was terrible. 2 1/2 hours in the dealership when it wasn’t busy at all is unacceptable, when I said I’m driving six hours and I need this to be expedited. The paperwork was done wrong so we literally had to do it all over. The salesman asked how it went in there and I said not good. A few moments later he replied well something good for me was I got a free lunch from chipotle. Probably not the best thing to say at that given time. I hate to do this, but ... Read More DealerRater - May 28, 2025
Bought a car there this weekend. Told them where I needed to be and they make it work. In and out fairly quick. Good experience.
Had a great experience with our sales associate George. Very attentive to my needs and questions.
Great service and relatively fast application process. I liked being able to estimate the lease payments online for the car and then work with the team to get there. Jorge and Alphonso were great.
James is a great financial manager, he worked with me to get to a number we both could agree on and did everything he could to make me happy, definitely deserves my respect and hopefully yours when you meet him
Cheri Ford did a great job getting me to come into Dealership after I gave up looking for a truck and I got the deal I was looking for and I am not the easiest guy to pursued . Kudos
First time buyer for Chevrolet. It was such a pleasant and hassle free experience! George was my sales associate. He was very friendly and knowledgeable. He went above and beyond to get me the best deal possible along with Alfonso the general manager. Love the service and the RED CHEVY TRAVERSE HIGH COUNTRY!
I recently purchased a new car from City Chevrolet and what a pleasure. My sales lady Cheri was great to deal with. She took time to show me different vehicles and explained each one thoughouly and answered all my questions in great details showing that she was very knowledgeable. I would highly recommend City Chevrolet and Cheri to anyone I know looking for a new car. Great Experience !!!
I had a fantastic experience working with Cheri at Chevrolet at Grayslake. From the moment I walked in, she was friendly, knowledgeable, and incredibly helpful. She took the time to understand what I was looking for, answered all my questions with patience, and made the whole car-buying process smooth and stress-free. I never felt pressured, and she truly went above and beyond to make sure I was comfortable with my decision. If you're looking for someone trustworthy and professional to help you find the right car, I highly recommend Cheri!
Cheri is Very good sales person She took the time to explain the car to me There was no pressure to make a choice in what i wanted
I had an outstanding experience at this dealership thanks to Joe, the service advisor, and Tim, the technician who worked on my vehicle. I brought my car in after another dealership failed to fix a persistent issue with the steering wheel shaking. Joe was incredibly helpful-he listened to my concerns, kept me updated throughout the process, and made me feel confident that they would get to the bottom of it. Tim did an amazing job diagnosing and actually fixing the issue that others couldn't. The car drives perfectly now-smooth and steady like it should. Their professionalism, communication, and commitment ... Read More Google - May 14, 2025
Just purchased a brand new 2025 C8 Corvette from this location. The communication from the start was actually superb and extremely efficient. This made the initial start of the purchase super enjoyable. As soon as I pulled up, I was immediately greeted by the sales manager Konstantinos who was super welcoming. He then passed me off to Mike (salesman) to show me the corvette right away. From start to finish, this team was great. James in the finance office was a pleasure to work with and he has a strong enthusiasm for customer service. You can tell this isn’t your “... Read More Google - May 13, 2025
Good service. Good guys.
City Chevy is the place to go for service if you have a GM or Chevy. I have now had 2 cars that I have been bringing to city for service and every time it has been a wonderful experience. They honor their work and have great service advisors that are honest and willing to work with you. I have been dealing with with Rafa who has gone above and beyond the role of service advisor and would recommend him to anyone who needs an honest, down to earth advisor.
Worked with Paul Santi, great guy! Helpful, respectful, and realistic. Got my first new vehicle where I was raised and work. Couldn’t be happier!
It was a pleasant experience purchasing our Chevy Blazer from Erick. He was very knowledgeable answering all our questions about this vehicle and trading in my old one. Erick was available on the phone when I had questions and concerns. I would consider working with Erick on our next purchase. At the end of the sale Erick was able to remove my I-Pass sticker with a heat gun and transfer it to the new vehicle. Bonus!!
The guys here worked on a price, took a little bit of negotiating but they had the wiggle room to come to an agreement and were very respectful.
Cherri helped us out immediately after walking in the door, we came in after seeing a car on their site, she brought us to the car and showed us around. After we decided on buying it, she helped us through the process and explained everything beautifully.
Cheri was awesome! Fair price, didn't waste anybody's time, in and out in a reasonable time. Zero complaints, hoping to buy from City again in the future.
5 Stars – Exceptional Team, Great Deal
I just closed a lease on the new 2025 Blazer EV SS, and I couldn’t be more impressed with the team at City Chevrolet. From start to finish, the deal was handled with transparency and professionalism. Special thanks to Darell, Erick, Kosta and the rest of the staff for making my first EV lease smooth, fair, and honestly enjoyable.
They didn’t just meet expectations — they respected my time, answered every question, and worked out a deal that I feel great about. I’d absolutely recommend them to anyone looking for a serious, no-nonsense experience ... Read More Google - May 3, 2025
I came in the other day to look at used vehicles, and we were lucky enough to have Jorge be our salesman. He was very impressive with his knowledge, personality, and honesty about the vehicles. I didn’t buy that day but I plan on coming back soon to work with him. Highly recommend using Jorge as your salesman!
Grasias por suatension amavle hatento alas nesecidades que buscaba y agradesido al acuerdo que ye gamos 5☆
Yesterday, I set out to look for my first car! We went to City Chevrolet of Grayslake to look at two specific cars that I was interested in. immediately when we walked in, we were kindly greeted by our salesmen, Jorge. I was pretty nervous and wasn’t quite sure what I was doing, but Jorge made the entire process easy and fun! He was honest about everything and didn’t try to push me into buying anything that I didn’t want, which is hard to come by these days. He answered all of my questions (and I had ... Read More Google - May 1, 2025
I came in to the dealership to look at some new vehicles. I was very pleased with the quick service, and the help I got to find something that would work for me. I am pleased with the professionalism from the salesmen Jorge, he brought me through the steps and helped me find a car that suited me.
Paul Santi and the entire crew at City Chevrolet were great to work with. Paul made the buying process easy and was not pushy at all. Plus their finance department got us a better rate then we could with the bank we do all of our banking with. I love my Traverse and highly recommend Paul and the whole gang at City Chevrolet.
Pleasantly surprised. Worked with me to get a car and be very happy about total experience. Eric and finance managers made it all work.
Wonderful service, no pressure and very friendly. Ended up buying a used car from their lot due to the excellent service provided by Mike, Erick, and Alfonso. Recommend this dealership for anyone in the market for a new or used car.
Mike, Erick, and Alfonso provided top notch service. Pressure free service when I was looking to buy a car from their used stock. Transaction went smooth visited the dealership twice for test drives and were friendly, accommodating and provided excellent service. Definitely recommend them for anyone looking to buy a car. Thank you for the great experience.
Paul was amazing! Best sales person we have ever worked with! He was honest, never pushy and just great to talk with. He made our car buying experience fantastic. Ask for Paul when you come to City Chevy
Our salesman Paul was excellent. Would recommend him to anyone looking for a new Chevy
Paul was great and very helpful
Great customer experience. Cheryl Ford was very easy to deal with. No sales pressure. She went out of her way to get me what I was looking for
Had a great experience buying my car, Paul Santi was really helpful in choosing the right car for me. I would recommend him as your next car sales man!
We wanted to get a second car in a clean and simple cash purchase. Paul listened to our needs and matched us up with a 2025 Trailblazer fresh off the delivery truck Nice car. Fair price. Smooth transaction.
Great dealership- friendly, patient, not pushy, relaxed environment. Had the exact car we were looking for.
I just purchased a new vehicle from here and had a very good buying experience. They met all my needs ask for Cheri and Paul they will set you up.ask Paul for his wiggle video.
Just 2 days ago i got my new Traverse from City Chevrolet of Grayslake i would like to say big thanks to Mr Paul Santi for his service hi is absolutely amazing very professional.
The best car buying experience we have had. Not pushy, listened and gave us what we asked for.
Great experience on choosing our new truck! Erick Monroy was so nice answering all our questions! Thanks again for everything!!
(Translated by Google) 100% recommended Erick Monroy helped me and my husband find our truck He answered all our questions and was very patient with us. (Original) 100% recomendado Erick Monroy nos ayudó a mi y a mi esposo a encontrar nuestra camioneta Respondió todas nuestras dudas y fue muy pasciente con nosotros
Had some issues recently with my vehicle. Morgan the service writer really helped me out. Great contact and constant updates. She and the team at city Chevrolet are the best.
Great service,went out of their way to accommodate me while I was here for Navy graduation from out of state. Morgan in service department is great at her job
A simple oil change led to purchasing a new car. Overall a good experience. Thank you Cheri Ford for your help.
Everyone at City Chevy were very friendly and helpful. Got me into a preowned vehicle at a fair price. Worth the 3 hour drive. Would purchase from again.
Great customer experience. Dealer was very easy to deal with. No sales pressure. Very transparent.
Very good experience car shopping with Paul Santi.
Paul Santi was an awesome salesman. He provided professional advice helping us with our vehicle selection decision. Our discussion was straightforward and no pressure.
We are very happy with out new Traverse from City Chevrolet. Our sales consultant, Darrell James did an excellent job in making the buying process easy. He provided us a thorough overview of the vehicle which we did not get when we were at two other local dealerships. The sales manager, Alfonso Gomez, provided a straight forward approach when negotiating the final purchase price. The Finance manager, Tony Ruiz, provided a very transparent with no pressure purchasing process. I would recommend City Chevrolet to friends and family.
This was our first visit to City Chevrolet of Grayslake after visiting two other dealerships in the area and am so glad we took the time to stop in. From the time we walked through the door all the way through getting in our new Traverse to go home, we were treated with respect and honesty. Could not be happier with our decision to use City Chevrolet. Our sales associate Darrell James was outstanding, going above and beyond to make sure we were informed. The general sales manager, Alfonso Gomez, took the time to walk us through the numbers to ... Read More DealerRater - Mar 20, 2025
Great customer service!
The experience at City Chevrolet aligned with my expectations. They stayed open after hours to complete the sale processing. So far, I’m happy with my traverse
Paul, the salesman that helped my son buy his car was amazing! He made the process so easy. Great experience!
Stand up guy. Helped me find my dream truck and made the process a walk in the park. Definitely will receive my future business and referrals.
City Chevy hooked it up 100%. Very nice and made the process a walk in the park. Mike Sprow and Alfonso Gomez were excellent! Recommend shopping here and giving them my future business!
I had a great experience with buying my new Chevy Trax. Cheri is the salesperson who assisted me. She was great and knowledgeable about the features included in the Chevy Trax and Chevy Blazer. The process was smooth and easy. I highly recommend City Chevrolet!
Had a very good experience buying a Silverado recently Paul Santi was our salesman. He did a great job process with seamless no high pressure low-key and comfortable.
Awesome job, would definitely come back in and buy another car from them. I Went in they appraised my Trade in they gave me a good appraisal on my Trade and within an Hour or so I was out with my new Car 👍🏽 Thank you Alfonso (Manager) and huge THANK YOU to Paul and Cheri ask for them, Friendly, Supportive the whole 9 yards
We had the absolute best time working with Paul and his team last weekend! While first coming in to lease the Trailblazer or Trax, Sean recommended we check out the Blazer EV as they were looking to get rid of their 2024 inventory. After trying it out and loving it, we were able to walk out with a brand new Blazer EV thanks to the help of Paul, Sean, Alfonso and Enrique who worked with my family and I to get the absolute best deal! There was nothing better than finding an even better car, for an even better price! We ... Read More Google - Mar 2, 2025
Paul, my salesman, was awesome! All the staff were amazing! I got a 2014 Nissan Senta. They listened to how I wanted to pay for it and made it work. This was the best experience I have ever had at buying a car. Thank you City Chevrolet!!
Very friendly treatment, we were explained all the options we had and the doubts about the cars
Paul santi was soooooo kind he was really kind to let me go in to the some of the cars that I asked for me to go in he showed me around and was really cool I loved this place and wish to come back
Made a repeat visit to City Chevrolet for some additional service on my vehicle. As before, fantastic work. Morgan, the service writer, documented everything, let me know when parts would arrive, contacted me with expected completion time, and ensured everything was done to my satisfaction. I also talked with the mechanics who worked on the vehicle, and they explained specifics on what they found and how it was fixed. I am completely satisfied with City Chevrolet and especially their great people. They are my go-to dealership for all my vehicle needs!
Bought a nice used Bolt EV from City Chevrolet last week. (Great car BTW!) The staff was friendly and everything in the process went smooth. I would go back there again next time I am looking for a car.
Good buying experience. I suggest anyone looking , experience it for themselves
Having not bought a car in the last few years, it was a challenge to understand all of today's safety settings and infotainment functions. Our salesman, Paul Santi, was outstanding in both his knowledge and patience. Unlike the pressure we had a another dealership, Paul answered all of our questions, gave us all the time we needed to come to a decision, and even offered to come by the house, so my wife didn't have to travel to Grayslake in a snowstorm to sign the papers. Added to that, the service we received from Alfonso, and especially Sean ... Read More Google - Feb 25, 2025
Recently purchased a vehicle from Michael at City Chevrolet Grayslake. I was treated fairly by everyone I interacted with and enjoyed my experience overall. Definitely would recommend others to look here when buying a car
I just bought a used Chevy Equinox from this dealership on Wednesday, 2/19/25. Thank you to Eddie Barraza, Enrique, and Tony for such wonderful customer service, upfront financial information, and assistance in creating a smooth buying experience. This is my first car and I’m grateful for this experience. Thank you! 😄
Erick was great. He was very attentive and came in earlier than his shift to see us off with our new car the next fay
"I recently bought a new car from City Chevrolet of Grayslake and had an excellent experience working with Paul Santi.He was extremely knowledgeable about the vehicles, answered all my questions patiently, and never pressured me to make a decision. He went above and beyond to ensure I got the best deal and even helped me set up my new car features before I left the lot. I highly recommend Paul Santi to anyone looking for a new car!"
I had a great experience working with Cheri Ford in sales. She had a lot of experience and great customer service. I ended up buying an amazing 2022 Buick Encore! Alfonso the Manager was also very understanding and helpful. The Finance person worked out the best deal that I could afford!
Dear Paul Santi thanks so much again for your help with the purchase of my new 2025 Chevy Trax .Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends.
Great experience! My salesperson Paul Santi was great. He was professional, down-to-earth, helpful, and never pushy. The entire staff was similar. I would highly recommend City Chevrolet if you are in the market for a new car!
If I could rate it more stars, I would. Alfonso and Paul really took care of my husband and I. They treated us like family. They made us feel very comfortable with our purchase. They didn’t just rush us into buying any new car. If you are in the market for buying a new car, I definitely recommend them! Alfonso really went above and beyond!!
Went into City Chevrolet to look for a new vehicle on Monday and left with it Tuesday night. I give these men in there a huge shout out for their professionalism and care for their customers. They know how to put the customer first. Will definitely be returning to City Chevrolet in the future. Thank you Erick, Alfonso, and Sean for a great experience!
Best experience I ever had at a dealership. They were true to their word in every facet of the purchase. They put me in the car I wanted at the payment I needed. There is great team work there. I'm overjoyed with my vehicle and experience. If you are in the market for a new or used car you would be remiss not to go check them out. Shout out to Sean, Mike, Alfonso. Thanks guys!
I use City Chevy in Grayslake for a large majority of my fleet maintenance. Morgan in Service always makes sure only necessary repairs are done for me at fair prices. Since they are delivery vehicles I need them on the road. Morgan makes sure we have as little down time as possible. I 100% recommend to family and friends! Make sure to ask for Morgan.
Big thank you to Paul for helping with purchasing my truck. Paul and everyone there were extremely friendly and helpful. Definitely coming back in the future.
Everything was good at City Chevy, Paul was very nice to me and my dad and made the whole process easier. The only thing I will say is once you guys make that purchase make sure that they fill it up with gas.